BD asked VDP to create a range of mobile apps that would empower their sales teams. Product catalogues are large and complex and a more intuitive and engaging way was needed to interact with customers. The solution would have to be available in 14 languages and also customise itself in response to BD’s complex customer segmentation.
BD have a large direct sales force working across the globe, in 14 different languages. They also have a very broad range of customers and, beneath that, a very broad range of disciplines within a customer. The messaging needs to be customised for each meeting. Additionally all the data associated with a meeting needs to be collected and entered into salesForce. Finally a summary of what was discussed and reviewed in the meeting needs to be automatically created and emailed to the customer at the end of the sales visit.
We created a suit of iPad apps and a custom CMS all of which integrated with BD’s salesforce instance. The apps were translated into 14 languages and all localisation managed automatically by the apps. Our SoniQ analytics platform was used to gather deep interaction data and understand how the apps were being used and track client interactions. The content of the apps changed dynamically depending on the customer and the role of the individual the sales person was demonstrating to.
The BD sales platform has changed the way BD sells internationally. It provides all customers with a consistent yet personalised experience and ensures that all customer interactions are logged in salesforce where they can form part of a deeper customer insight. The BD sales Apps won internal awards for innovation and excellence in delivery.
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