C2C Trenitalia – Fully Managed Service

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    The Customer

    c2c is an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. One of the UK’s most punctual and most popular train operators, they were named “Rail Operator of the Year” at the 2018 National Transport Awards. c2c is owned by Italian-based Trenitalia, one of Europe’s leading rail operators and the passenger rail arm of FS Italiane Group.

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    Project Summary

    Design and development of C2C’s website including integration with multiple 3rd party data sources and services. 24/7/365 Support for high value public facing digital infrastructure to meet Dept of Transport requirements.

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    • Strategy
    • UX
    • Design
    • WordPress
    • Support
    • DevOps
    • Salesforce

  • 01 Overview

    VDP have partnered with c2c for over 3 years as their digital agency providing strategy, UX and design services for their entire digital product portfolio in addition to development services and ongoing support for their website.

  • 02 Challenges

    c2c needed a partner who would help them overcome challenges faced when working with mandated rail systems and technologies, allowing them to be responsive to change and create innovative digital solutions. c2c also needed a technology partner to provide 24/7/365 support and manage their custom hosting set up to ensure that they met strict ongoing Dept for Transport service availability requirements.

  • 03 Solution

    In addition to designing and developing the c2c website, VDP designed the c2c app and ticket vending machines user interface. The c2c site integrates with multiple 3rd party services including Trenitalia’s ticket purchase platform. VDP deliver 24/7/365 support with dedicated resource delivering a programme of monthly continuous service improvements.

  • 04 Outcome

    The c2c website has experienced no unplanned downtime since launch. Ongoing support is delivered through Jira Service desk. c2c’s advanced annual commitment to VDP will see us partnering into 2022. VDP’s strategic work for c2c extends beyond the digital team and we also work with directly with their Customer relations, HR and Finance departments as independent clients.

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