Our Customers UK’s Tax Division’s 15 products are used by customers in over 150 territories. They needed to centralise the support and ongoing development of these products into one team, quickly.
Most platforms were developed by different development agencies and had been unsupported for a time and a wide range of technologies existed across the platforms. Technical documentation was sparse and out of date but our Customer needed a team who could start resolving critical issues without an extended onboarding period.
Voodoo Park delivered a Sprint Team made up of Senior Full Stack Developers and QA resource to work across all products. Due to the volume and breadth of technologies and products to be supported by a team of modest size, each product was assigned a ‘champion’ and ‘shadow’.
As there was limited budget to onboard specialist resource to support specialist technologies, anything unknown to the Voodoo Park team was learned alongside active supporting in the first 60 days of our engagement.
The Voodoo Park Sprint Team are a fully embedded virtual team collaborating on a peer level with our Customer’s employees and within their existing systems and processes. Work is managed through their preferred system, Azure Devops. However, Voodoo Park remain accountable for resource management and supply of a committed number of team members. Our engagement is lead by a dedicated Voodoo Park Success Manager. Voodoo Park are also committed to a 30 day timeline to ramp up team size.
All new Tax products are folded straight into the Voodoo Park team for support, regardless of who developed the product.
Onboarding of new products into the support function is self-organised by the Voodoo Park team.