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The Customer:
PwC ranks as the second largest professional services network in the world and is considered one of the Big Four accounting firms. PwC firms operate in 158 countries, with 250,930 people delivering global revenues of £33.15 Billion in 2018
Project Summary:
Support of 15 UK ‘Tax’ Division technology products and platforms for both PWC Business and End user customers with Sprint team of 8 Dev and QA resource.
Overview:
Pwc uk’s Tax Transformation & Technology Division’s 15 products are used by customers in over 150 territories. PWC needed to centralise the support and ongoing development of these products into one team.
Challenges:
Most platforms were developed by different development agencies and had been unsupported for a time.
A wide range of technologies existed across the platforms and technical documentation was sparse and out of date.
Pwc needed a team who could start resolving critical issues without an extended onboarding period.
Solution:
Voodoo Park delivered a Sprint
Team made up of Senior Full Stack Developers and QA resource to work across all products. Due to the volume and breadth of technologies and products to be supported by a team of modest size, each product was assigned a ‘champion’ and ‘shadow’.
As there was limited budget to onbaord specialist resource to support specialist technologies, anything unknown to
the Voodoo Park team was learned alongside active supporting in the first 60 days of our engagement.
Outcome:
The Voodoo Park Sprint Team were a fully embedded virtual team collaborating on a peer level with PWc employees and within PWc’s existing systems and processes. Work is managed through Pwc’s preferred system, Azure Devops. however, Voodoo Park remain accountable for resource management and supply of a committed number of team members. our engagement
was lead by a dedicated Voodoo Park Success Manager.
Voodoo Park were also commited to a 30 day timeline to ramp up team size.
All new Tax Transformation & Technology products are folded straight into the Voodoo Park team for support, regardless of who developed the product.
onboarding of new products into the support function is self-organised by the Voodoo Park team.
